Hard review of reports against the travel industry

  • The Swedish Consumer Agency has received thousands of upset emails and phone calls about canceled trips and flights during the pandemic.
  • The authority is now scrutinizing 1,800 reports to get a clear idea of ​​what problems customers are facing.
  • “We understand that it was difficult in the beginning when the pandemic broke out, but now it has been several months. Now you should be able to get in touch with your travel agency,” says Maja Lindstrand, a lawyer at the Swedish Consumer Agency.

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