The Finnish Consumer Authority has announced that it will start helping the customers of the electricity company Fi-Nergy to repay the advance payments.
The company, which made more consumer complaints to the authority last year than any other energy company, bills customers for anticipated electricity usage.
When such billing methods are properly implemented, energy companies reimburse customers for energy that was not used, but many consumers have complained about Fi-Nergia did not do so.
According to the Finnish Competition and Consumer Authority (KKV), some customers have accrued hundreds of euros in advance payments with the company, even though the customer relationship ended some time ago.
However, the number of consumers who need help with Fi-Nergia is so large that it may not be possible to offer help to everyone, according to KKV’s press release.
The opinion added that the authority’s goal is for Fi-Nergy to reimburse advance payments to other customers on its own initiative, but assistance will first be offered to consumers with the highest demands.
KKV began to take action after receiving nearly 1,000 selected energy companies last year and sued Fi-Nergy in the Market Court in April 2020, threatening the company with fines of hundreds of thousands of euros if it does not change its billing practices.
Inside something Answer In the complaints, the company admitted that it has had problems in its operations due to the increased number of customers.
Source: The Nordic Page