The President of the Regional Council launches an inquiry into 112

Regional Council Chairman of the Capital Region Lars Gaardhøj (S) has asked the emergency services in the region to uncover the conditions at the emergency center 112.

It happens after Berlingske’s coverage of thousands of missed calls.

– I take it very seriously and go into it and try as soon as possible to find out how it is connected.

– If it is as described in the article, it can not continue, he says.

Based on information from 30 employees and leaked papers, Berlingske has uncovered that thousands of calls to 112 do not go through.

Coverage has shown that in 29 days over the past three months there were at least 2482 missed calls.

The interviewed current and former employees are both medical assistants, ambulance rescuers, nurses, employees with managerial responsibilities and DJs.

Some are also so-called dispatchers with responsibility for disposing of the ambulances.

SF’s legal spokesperson, Karina Lorentzen, is concerned that the information will only come to light now.

– Someone has known this for some time, and I think it’s criticizable. Apparently, the employees have felt compelled to go to the press with this to get it out, it reads in a written comment.

Lars Gaardhøj believes that it is difficult to relate to the way the story has come out.

– It is not new that employees in the public or private sector use their right to and opportunity to talk to journalists about challenges in their workplace. So I think that is neither new nor surprising.

– But the problem must be solved, so it is good that it comes out, he says.

When a citizen calls 112, it is a person from Hovedstadens Beredskab in Copenhagen who picks up the phone.

If the employee assesses that an ambulance is needed, the call is forwarded to the region’s call center in Ballerup, where health professionals are located. They can send an ambulance at the touch of a button.

But according to Berlingske, calls are lost in the call forwarding because there is a queue on the line.

Whether there is actually a lack of employees to answer the calls is quite conceivable, says Lars Gaardhøj.

– If there are too few on duty, then that is what we must look at. We must also find out whether the emergency services recognize the scope and the picture that is being drawn, just as we must look at whether there are challenges with anything technical.

On Twitter, the message from the region’s emergency response is clear:

– We do not recognize the criticism mentioned in Berlingske, but are investigating the case, it reads on Friday morning.

Source: The Nordic Page





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