The chairman of the Capital Region, Lars Gaardhøj (S), will have external help to investigate the problems with missed 112 calls.
He therefore proposes that 52-year-old Mads Koch Hansen should participate in the work. It informs the region in a press release.
Mads Koch Hansen has held a number of leading positions within the Danish healthcare system and an in-depth knowledge of the emergency area.
He has previously been medical director of Sygehus Lillebælt. Now he is a consultant and consultant in health and management.
Lars Gaardhøj therefore believes that he can help to ask the right questions during the investigation.
– We must have restored confidence in 112. So for me, it is important that we get started immediately, find out what the problems are – and get something done about it, says Gaardhøj in the announcement.
The proposal is to be considered at a meeting of the regional council on Tuesday evening. Here is a study of the issues on the agenda.
Berlingske has recently uncovered problems with calls to 112.
Thousands of calls are lost when emergency calls are forwarded from the Capital Emergency Management Agency to the region’s call center.
– We take the stories of delayed calls to 112 very seriously, and we must have clarified the matter in a flash, so we know what to do politically.
– Therefore, the work of collecting data and investigating the case has begun, says Lars Gaardhøj.
When a citizen calls 112, it is a person from Hovedstadens Beredskab in Copenhagen who picks up the phone.
If the employee assesses that an ambulance is needed, the call is forwarded to the region’s call center in Ballerup. Here sits the health professional staff. They can send an ambulance at the touch of a button.
But according to Berlingske, calls are lost in the forwarding because there is a queue on the line.
Source: The Nordic Page