OMAHA, Neb. (WOWT) – For two years, an Omaha mother and daughter have been trying to visit family half a world away. First, COVID put the trip on ice and then the airline came with a surprise. Wenche Sterling, born in Norway, wanted to take her daughter there and reconnect with the family after 14 years. “I would love to see them, I would love for the kids to reconnect and get to know each other a little better,” Sterling said. Via Expedia, Wenche bought two round-trip flights to Oslo and back for about $ 2,500. “And we bought travel insurance so that we would be on the safe side if something happened and that should guarantee us, especially since the airline canceled our flight,” Sterling said. But after receiving the announcement of the canceled flight in April, she says that it has been a real journey to get her money back. “You keep calling and asking the same questions and they give you the same answers and nothing actually happens,” Sterling said. Leaving Wenche without a refund of $ 2,500 for nine months and counting. Traveling to Norway is not a fast trip with several connections and airlines involved. 6 News contacted the main operator for these tickets
Scandinavian Airlines
and received a promise of repayment. A spokesperson for the airline states that the pandemic caused an unforeseen number of refund requests on canceled flights and that SAS is finally returning to normal. She says that the airline apologizes for the long repayment period. SAS has completed payments to Wenche Sterling and the money will be transferred within approximately seven banking days. “It took me I do not know 14 or 15 phone calls and almost a year of trying to get your money back and it took you 24 hours so it’s pretty amazing,” Sterling said. Wenche says that she will start processing the booking of flights to Norway again when the refund from Scandinavian Airlines ends up in her bank account. The spokesman for Scandinavian Airlines says that a few repayments have taken longer because the transactions were more complex. Usually, the third parties involve online travel services.
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