The sales of the fast food chain Hesburger grew rapidly during 2021 compared to the previous year, the company announced on Tuesday.
The company’s sales in Finland last year were approximately EUR 234 million, while the combined domestic and foreign sales were EUR 360 million. Domestic sales increased eight percent from the previous year, bringing it to pre-pandemic levels.
Expanded, in addition to serving customers face-to-face and expanding sales channels, the company noted that nearly half of last year’s sales came from non-traditional orders, such as online.
At the end of last summer, Hesburger’s current and former employees reported ill-treatment of staff, stressful working conditions and understaffing in the chain.
In response to accusations last summer, the company’s founder and chairman, Heikki Salmela, originally blamed the middle management and the Covid crisis for complaints.
However, the company said in a statement on Tuesday that the organization had addressed the issues and added that management would continue to work on reforms to improve the working conditions of its employees.
"In addition to the concrete reforms affecting restaurant work, we opened an anonymous feedback channel and service hotline for staff employment. Through exceptionally extensive recruitment campaigns, we have sought to alleviate the continuing shortage of staff," Salmela said in a statement.
Hesburger said a staff survey will be conducted in the spring to measure the impact of measures to improve staff well-being.
In addition to Finland, the Turku chain operates in Estonia, Latvia, Lithuania, Russia, Germany, Bulgaria, Ukraine and Belarus. In April 2018, the company opened an office in Tehran, Iran, but the effort was short-lived when the company announced in October that it would close operations in the Middle East, at least temporarily, citing the uncertainty caused by international sanctions.
Source: The Nordic Page