Passengers who bought tickets during the strike will get their money back automatically, and VR has also announced that there will be no charge for changing the date or time of the ticket to a later date. VR encourages passengers to use self-service channels to manage ticket changes, as customer service may become congested.
The railway company will remove the trains for sale one day at a time from the Monday train service, starting on Sunday, March 19. The company adjusts train traffic according to the duration of the strike. VR will also compensate season ticket holders for expenses incurred during the strike, and customers who have made a reservation on the affected train services will be offered the opportunity to change their reservation without payment.
However, those who bought paper tickets without logging into VR’s systems must apply for a refund through it. website.
Although VR expects delays in resuming its services after the strike, it aims to return to a normal schedule as soon as possible. Despite this, passengers are advised to monitor the company’s operations website for train traffic status updates.
In summary, it can be stated that the strike by the Finnish Railways Union causes significant disruptions to train traffic, but VR is committed to refunding passengers during the strike. Passengers are advised to use VR’s self-service channels to manage their tickets and should be prepared for delays after the strike ends.
Source: The Nordic Page