The new city bike season starts on April 1. In Helsinki and Espoo, where there is a common city bike service, Vantaa has its own service. The bikes cannot be used interchangeably between these services. You can buy the entire season ticket now and the purchase of other products is possible at the start of the season.
City bike service available throughout the season, month, week or day
Helsinki and Espoo city bike seasons can be purchased at hsl.fi/citybikes. The entire season ticket, which is valid for seven months, costs €35. You can also buy a passport with a shorter validity period, which is valid for a day (€5) or a week (€10) on April 1. from New for the spring season is a continuous monthly subscription that costs €7 per month.
In Vantaa, the entire season ticket costs €30 and can be purchased with the new Vantaa city bike app. You can also buy a ticket that is valid for a day (€5) or a week (€10) at the start of the season. It is also possible to buy cycling time in minutes in Vantaa.
All products include an unlimited number of rides during the validity period: in Helsinki and Espoo, one ride can last no more than 30 minutes, and in Vantaa up to 60 minutes at a time. If you use the bike continuously for more than 30 minutes, an additional fee of €1 is added for every half hour. The maximum usage time is 5 hours, and if it is exceeded, a delay fee of 80 euros will be charged in addition to additional costs.
Registration and activation
Helsinki and Espoo’s city bikes work in the same way as in previous years. To register you need HSL accountand you can do it at hsl.fi/citybikes website. When registering, customers must enter their payment card information and select a four-digit PIN code. The system offers customers a personal cyclist ID. A cyclist ID and PIN are required every time you use the bike station. Instead of a cyclist ID, you can also use a travel card if it is registered as an authentication method.
Registration and use of Vantaa’s city bikes takes place through the Vantaa city bike application. You can download the application from the application store and follow the given instructions.
All cycling stations will be available by April
Due to heavy snowfall this winter, some of the bike stations were not installed in time, and not all have been installed by April 1st. However, all stations will be installed by the end of April.
However, all stations are expected to be in place during April. Available stations can be found on the City Bikes website and Route Planning. Customers can enable location sharing in Route Planner, which displays Nearest Bike Stations, the number of bikes available and the route to the station. You can get the same information by entering the address in the Route Guide. The route guide can be found in HSL’s mobile application and hsl.fi website.
The City Bike network includes almost 4,600 bikes in Helsinki and Espoo. There are 347 stations in Helsinki and 110 in Espoo. There are 1000 bicycles and 120 stations in use in Vantaa.
Three tips for smooth cycling in the city:
If the bike station is full, use the returned bike next to the stand to help keep the stations clean.
If you notice that the bike you have chosen is defective, turn its saddle backwards as a sign of failure. Remember to report the fault as well, so that the maintenance staff can repair the bike and it can be put back into use as soon as possible. There is a link to the error report here.
When you return the bike to the rack, make sure that a message appears on the bike display confirming the return.
You can find the instructions for using the bike in Helsinki and Espoo here.
You can find the user manuals for the bikes in Vantaa here.
Helsinki and Espoo customer service contact information:
The phone number of the bicycle customer service is 09 4257 8810 and the email address is This email address is protected against spam. You need JavaScript enabled to view it.. Telephone service hours are Mon-Fri 7am-7pm and Sat-Sun 9am-5pm.
City Transport Oy in Helsinki and Technology and Environment Group in Espoo are responsible for the City Bike service. The service is provided by CityBike Finland. HSL is responsible for digital services, marketing and customer relations. Clear Channel Finland Oy is responsible for the advertising media and partnerships related to the project.
Vantaa customer service contact information:
The phone number of Pyörie’s customer service is 09 4257 8815 and the email address is This email address is protected against spam. You need JavaScript enabled to view it.. Telephone service hours are Mon-Fri 7am-7pm and Sat-Sun 9am-5pm.
The city bike service is managed by the Urban Environment Department of the City of Vantaa. The service is maintained by CityBike Vantaa. Digital services, marketing and customer relations are handled by the Transport Agency of the Helsinki region HSL. Clear Channel Suomi Oy is responsible for the advertising media and partnerships related to the project.
HT
Source: The Nordic Page
